If you are new to this series you need to start with the background and move through the attack.
When the movers pulled away from the house I knew this was not going to end well. I fired off a quick email “It was 4400 cubic feet, they raised the price. They are supposed to call you on all the stuff, this company was such a mistake. They did not even label what room boxes came out of. They broke several things before they even finished packing”. At this point I know that most of what we put in the truck would either not come out of the truck or be broken, but I had to let it go for now and make sure that the family is ready to travel.
We wake up at 4:00am so that we can be ready and at the airport in time for our 6:00am flight. We get the kids up and get off to the airport, just glad that this portion of the move is almost over. When we arrive at the airport we discover that we did not have a reservation for our cat and that the cat was supposed to be taken to the Cargo center if we wanted her to fly. After discussing with the airline employees we decided to change our flight to a different one and take the cat as carry on luggage, this meant we had to go buy a new kennel for $60 bucks and pay $25 bucks to check the old kennel, but anything to get on the plane and get this done. Finally we boarded the plane and had an uneventful flight.
A few days go by and I get a call from “Anthony M.” which seems to actually be “Aviv Mordechai”. You can call 702-330-7777 (cell phone) or 702-210-4400 and ask for Anthony or Aviv or Jeff or Bob, I would bet the one that answers the phone is always the one you ask for. He says they would like to schedule delivery and that they would need the other $15286.29 now. I quickly informed them that they would need to call my company and work it out with them.
At this point my relocation contact at work is diligently going over what happened and what is going on. When she came over to me she wanted to know how someone could have estimated so poorly and did I have extra things. She wanted to know how I got the estimate done, etc. After explaining everything I started to get really curious about my rights and recourse. So I opened up that pdf that explained my rights as a consumer and was shocked, I really had wish I had read it before because everything in it would have protected me from the attack.
At this point we started to really look at what they did and were doing. This is where I realized just how badly I got taken. The binding estimate they changed after they loaded my things was illegal. They put my stuff in storage and did not let me know where it was, illegal. They charged for 4400 cubic feet but only filled 2 of the 26 foot Penske trucks and about 200 more cubic feet which is a maximum of 3000 cubic feet. (Spoiler: When we finally got our items delivered it was not even 2 of the 26 foot Penske trucks, this means the 2400 cubic feet was probably accurate from the original estimate, yes we have pictures).
When we mentioned the fact that there was no way it was 4400 cubic feet to Aviv he claims that "was the estimate that you agreed to". Our rebut was that that was done illegally after it was loaded. I was also informed it was not an estimate but the actual amount on the truck. Aviv said “He is lying, see the time on the bottom that was initialed? That was when the estimate was done”. Here they use the benign initial next to the time that we started work as the way to timestamp when the estimate was completed. This seems like fraud to me so I wanted to see who I was dealing with.
Aviv Mordechai is a 34 year old Israeli who lives in Las Vegas who owns West Coast Movers. Aviv seems to own a couple of businesses and he also seems to be one of the few left having an active AOL email address email@example.com. He owned AM Communications at one point and now seems to run West Coast Movers from an address of 3545 S Fort Apache 135, Las Vegas, Nevada 89147. If you do any research on that you will notice that West Coast Movers (firstname.lastname@example.org) must be run out the back door of a company called Vegas Cellular Solutions owned by Itamar Feingold If you hit them up on Facebook you can see they are friends. Here is the inside of Vegas Cellular Solutions and Itamar talking about a flood. You should also look at the amazing accuracy of the prices in reviews. So at this point I know we are dealing with a fraud and scam artist, but they have my stuff what am I supposed to do?
I wanted to just throw my hands up and replace everything, I thought about this seriously but the only thing holding me back on this was the fact that my wedding pictures, and other pictures that are not replaceable are in that truck. I don’t have digital copies of every photo (we are working to fix this) we have so I would have lost a lot. This was not acceptable, we have to get our things back.
During this time work is going back and forth with West Coast Movers trying to get an agreement and pay for the original estimate price. 25 days come and go during these negotiations, all the while my family and I are living in a hotel room. Aviv finally agrees to take the original amount of the estimate and deliver my belongings so work quickly cuts a check to them and overnights it to Las Vegas. That check is cashed right away and I get a call that says they would like to schedule delivery. We agree on a day and I am told please have cash or money order for $7,000 when we deliver. I say “No.” the delivery crew says they will call me back and hang up.
I hear nothing, but I took the day off of work to wait in case it was delivered. About 3:00pm I get a call from Lisa that says “They are requiring the rest of the money before they deliver, we are just going to overnight another check and get this done”. I let out a sigh of relief, but I am not really relieved, I am angry and can’t believe they are holding my stuff hostage. Lisa works a few days trying to get it released without the last check and finally just sends a check. During these negotiations Aviv claims that “You don’t have a contract with me you have a contract with Neighbors, I am just the carrier”. “You have my money, you have my employees things” retorts Lisa.